TYLA HEALTH OS · SYS 01 · LIVE OPS
AI Operating System for Allied Health Clinics · Australia
Build the front desk your clinic deserves.
The one you're running today leaks. Calls that ring out after hours, patients sent to voicemail, no-shows nobody rebooks. Tyla Health turns reception into infrastructure: one system that answers every call, books into your PMS, confirms and follows up. Every day, without being asked.
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21:04 · CALL ANSWERED · new patient enquiry → booked Thu 9:20am
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21:47 · AFTER-HOURS BOOKING · initial consult → Sat 10:30
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06:12 · NO-SHOW REBOOKED · Fri 2:00pm · confirmation sent
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07:30 · RECALL SENT · 6-month review → 14 patients
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08:05 · REPORT FILED · overnight summary → one inbox
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TYLA HEALTH OS · listening for the next event
Chapter 01 · The leak
SYS 02 · LEAK DETECTION
A clinic rarely loses patients from lack of demand. It loses them to a phone nobody answered.
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L-01 · AFTER HOURS
Calls that ring out after 5pm, the highest-intent moment a patient has.
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L-02 · RESPONSE TIME
Enquiries answered tomorrow instead of on the first ring.
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L-03 · REBOOKING
No-shows nobody chases.
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L-04 · RECALLS
Reviews and recalls that live in someone's head, not the calendar.
None of these are reception's fault. They're system problems.
Chapter 02 · One connected system
SYS 03 · ONE CONNECTED SYSTEM · LIVE
One connected system. Your PMS stays exactly where it is.
Not more software. A system that runs the reception work across the software you already have. Tyla Health sits over your practice-management system, answers and books into it, and keeps every enquiry, confirmation, recall and follow-up moving as one coordinated whole.
Built around the software you already rely on.
Cliniko, Nookal, Halaxy, Bp Premier, and the tools you already run. No rip-and-replace. No disruption.
Practice Management
- Cliniko
- Nookal
- Halaxy
- Bp Premier
Works with your existing practice management software
If it has an API, calendar or database, we can usually integrate it.
System status · Calendar filled · No patient missed · No-shows caught · Reputation grows · Measured weekly
Your PMS stays.
Most clinics don't need more software. They need their front desk to stop leaking. Tyla Health sits over the practice management system you already run, answers every call and books straight into it, and keeps the whole reception workflow moving as one coordinated system.
Chapter 03 · The AI employee
SYS 04 · WORKFORCE · TYLA · ACTIVE
You don't buy a chatbot. You hire a receptionist.
Tyla answers the phone like your best hire, every time, including 9pm Sunday. Natural conversation, real bookings, clean handovers when a human matters. One identity, one knowledge base, your clinic's voice.
- Answers every call, first ring, every ring, 24/7.
- Books into your PMS, the calendar you already use.
- Handles cancellations & recalls, no staff involvement.
- AHPRA-aware workflows, built for how clinics actually run.
- Australian-run, built and supported here.
Side by side
TYLA HEALTH OS · COMPARISON
Tyla vs a traditional front desk.
| What matters | Tyla Health | A traditional front desk |
|---|---|---|
| After-hours calls | Answered and booked, 24/7 | Go to voicemail |
| Response time | Every call, on the first ring | Busy, on lunch, or with a patient |
| No-shows | Chased with automated SMS confirmations | Often left unrecovered |
| Recalls and reviews | Sent on schedule, automatically | Live in someone's memory |
| Availability | 24/7, every day of the year | Business hours, sick days, leave |
| Scales with call volume | Instantly, no extra hire | Hire and train more staff |
| Works with your PMS | Books into Cliniko, Nookal, Halaxy, Bp Premier | Depends on the person |
| Cost | A fraction of a full-time salary | Full-time wage plus on-costs |
Tyla does not replace your team. She takes the calls they can't, so no patient reaches a voicemail.
Chapter 05 · Deploy sequence
SYS 06 · DEPLOY SEQUENCE
Five steps. One operating system. Live in weeks.
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01
Discover
We map how calls, bookings and recalls actually flow through your clinic.
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02
Design
Your system is built around it, not the other way round.
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03
Build
Proven infrastructure, tailored to your PMS and workflows.
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04
Deploy
Live in weeks, without disrupting the day-to-day.
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05
Optimise
Measured, tuned and extended as you grow.
Chapter 06 · Who we build for
SYS 07 · ALLIED HEALTH
Purpose-built for allied health.
- Physiotherapy
- Chiropractic
- Spinal & musculoskeletal
- Dental
- Specialist rooms
- Podiatry
- Wellness
If your revenue runs through the appointment book, Tyla protects it. Never lose a patient to a missed call.
Questions clinics ask
SYS 08 · FIELD NOTES
What clinics want to know.
Does Tyla sound like a robot?
No. Patients book with her without realising she's AI, natural, warm and clear. That's the point.
Which practice management software does Tyla work with?
Cliniko, Nookal, Halaxy and Bp Premier, with more added over time. She books into the calendar you already use, with no migration.
Is Tyla built for how clinics actually operate?
Yes. AHPRA-aware workflows, Australian-run, and purpose-built for allied health, not a generic bot with a health label.
What happens after hours?
Tyla answers 24/7. After-hours calls that used to hit voicemail get answered and booked, so you capture revenue while the clinic is closed.
Can Tyla handle cancellations, confirmations and recalls?
Yes, without staff involvement, including SMS confirmations that cut no-shows and recalls that fill the book.
How long does setup take?
Weeks, not months. We map your front desk, build Tyla around your PMS, and go live, with no rip-and-replace.
Book a strategy call
SYS 09 · REGION · AU
Let's see what an operating system can do for your clinic.
Book a free 15-minute strategy call. We'll audit your current call and booking flow and show you exactly where patients, and revenue, are being lost.
- Free, no obligation
- 15-minute call
- Clear ROI assessment
Prefer to talk it through first? Ben, our AI employee, can walk you through the system any time.
+61 7 4800 5363 · info@inn8tec.com.au · Sunshine Coast · Mon–Fri 8am–4pm